Privacy Policy

Onestop Car Care Inc. ("Onestop Car Care," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, protect and share information when you visit our website, request an appointment, contact us, or use our services, including our text messaging (SMS) program.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Who We Are

Onestop Car Care Inc. is an automotive maintenance and repair shop located at 80 E 4th St, Hialeah, FL 33010. You can reach us at (305) 773-7337 or [email protected].

2. Information We Collect

We collect information you provide to us directly, including:

• Your name, phone number and email address;
• Vehicle information such as year, make, model, mileage and service history;
• Details about the service you need and any messages you send us;
• Your consent preferences for text message communications.

When you visit our website, we may also automatically collect limited technical information such as your IP address, browser type, device type, pages visited and referring website, through cookies and similar technologies.

3. How We Use Your Information

• To schedule, confirm and remind you about appointments;
• To provide, estimate and complete automotive services;
• To respond to your questions and requests;
• To send appointment reminder text messages if you have opted in;
• To keep records of the work performed on your vehicle;
• To improve our website and customer service; and
• To comply with legal obligations.

4. Text Messaging (SMS) Program

If you provide your mobile phone number and check the consent box on our website form, you agree to receive appointment reminder text messages from Onestop Car Care Inc. Message frequency varies. Message and data rates may apply. You may reply STOP at any time to opt out, or HELP for help. Consent to receive text messages is not a condition of purchase or service.

For full details about our text messaging program, please see our Terms & Conditions.

5. How We Share Information

We do not sell, rent or trade your personal information. We share information only as needed to run our business, and only with:

• Service providers who help us operate, such as our customer management, scheduling, messaging and website hosting platforms. They may use your information only to perform services for us and must keep it confidential.
• Legal and safety purposes, when required by law, subpoena or court order, or to protect the rights, property or safety of Onestop Car Care, our customers or others.
• Business transfers, if our business is sold or merged, subject to this Privacy Policy.

As stated above, mobile phone numbers and SMS opt-in data and consent are never shared with third parties or affiliates for their marketing or promotional purposes.

6. Cookies

Our website may use cookies and similar technologies to make the site work properly and to understand how visitors use it. You can set your browser to refuse cookies, though some parts of the website may not work as intended.

7. Data Security

We use reasonable administrative, technical and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Data Retention

We keep your information for as long as needed to provide our services, maintain vehicle service records, and meet legal, tax and accounting requirements. When it is no longer needed, we securely delete or anonymize it.

9. Your Choices and Rights

• Text messages: Reply STOP to any message to opt out. Reply HELP for assistance.
• Access, correction or deletion: You may ask us to review, update or delete the personal information we hold about you by contacting us below. We may keep certain records where required by law.

10. Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has given us information, please contact us and we will delete it.

11. Third-Party Links

Our website may contain links to other websites, such as maps. We are not responsible for the privacy practices of those websites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date.

13. Contact Us